Frequent questions

What material and what are the characteristics of the maps?

We have a variety of high quality papers (glossy, opaque, Canson, among others) and in different weights. Each map has its own characteristics in its description.
 All are unframed.
 We ship them in a thick Kraft envelope with a bubble bag and they arrive in perfect condition.

How long do shipments take?

Shipments take 3-5 business days (Express) or up to 10 days (Normal) and are dispatched by Correos Chile Express, the postman goes twice to the indicated address, otherwise he returns the product to the nearest branch where it remains for 10 days in a row, if the client does not make the withdrawal, then the product returns to the sender, Branch of Origin. Then it is the client who must pay the value of the forwarding.
We also make shipments to any country in the world, prior quote.

What does the purchase include?

  1. Each collection brings one more tree to Earth. We will send a certificate from Fundación Reforestemos to you and to other people who are contributing to reforestation in Chile indicating the coordinates where the tree has been planted.
  2. Per tree includes the plant, its storage, transfer, forestry operation and the installation of protectors, whether individual or hexagonal fences.

    What are the payment methods?

    You can pay through the shopping cart and you can choose the payment method that suits you best, Credit, Debit or Bank Transfer.

    Who are our collaborators?

    Let's Reforest Patagonia Foundation

    Fundación Reforestemos is the largest native reforestation initiative in the history of Chile. It is a non-profit citizen movement that manages public and private support to organize initiatives that contribute to the care, education, recovery and appreciation of our country's natural heritage.

    Reforestation Plan

    The main partner in this project is the National Forestry Corporation (CONAF). The trees are planted by a forestry team, divided into planting crews made up of a forester, a forester, three line markers or markers, nine planters, and trained volunteers.

    Returns and exchanges

    Returns
     Our return policy for the product(s) lasts 10 days. These must be in the same condition that you received it along with your proof of purchase. Send us an email to patriciavonderhundt@tourmaps.cl and send your item(s) to: Bernardo O'Higgins 595 office 205 Puerto Montt CL 5480000.

    Once your return is received and inspected, we will send you an email to notify you that we have received your order and that your refund has been approved or denied. You will have to pay the shipping costs. If 10 days have passed since your purchase we cannot offer you a refund.

    Changes
     We only replace items that are defective or damaged in transit or shipping. If you need to exchange it for the same item, send us an email to patriciavonderhundt@tourmaps.cl and send your item to: Bernardo O'Higgins 595 office 205 Puerto Montt CL 5480000.

    Shipment
     To return your product, you must send it by mail to: Bernardo O'Higgins 595 office 205 Puerto Montt CL 5480000.
     You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

    You have more questions? Let's talk in the chat!